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DellConnect Expands to Support U.S. Consumers, Small Businesses

Dell has announced that it is arming all of its service agents for U.S. consumers and small businesses with the ability to remotely diagnose and correct common technology problems.

The tool-DellConnect allows a technician to troubleshoot and help solve a customer's computer problem over a high-speed broadband connection. It is employed during a technical-support call with the customer's permission, and allows Dell service and support representatives to quickly and efficiently help correct many problems that cripple computers.

There is no additional charge to Dell customers when used to fix issues covered by the hardware warranty for Inspiron notebook and Dimension desktop computers.

Ro Parra, senior vice president, Dell Americas Business Unit said, "We believe this is a better option than planning a visit and having to pay more than USD 100 for the privilege."

"The hundreds of thousands of surveys we've done with customers show this is the future of fixing most common problems," Parra added.


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