News

VoiceGenie In Alcatel's Genesys Bottle

Alcatel's subsidiary Genesys is set to acquire privately held VoiceGenie in an undisclosed cash transaction that is expected to close in a few weeks. Founded in 2000, VoiceGenie is a player in voice self service solutions, with a software platform based on Voice XML, an open standard used for developing self service applications by both enterprises and carriers.

Voice XML is a critical underlying technology that is classically used in contact centers for customer voice self-service; widely deployed by telecom providers to support multi media services such as directory assistance, navigation direction and virtual receptionists; and increasingly applied to speech-enabled enterprise applications such as order status. VoiceGenie is headquartered in Toronto, Canada, with a headcount of 90, and serving application service providers (ASPs), including Verizon, AT&T, and Orange.

According to recent Garter/Dataquest estimates, VoiceGenie is number two in market share position, with Genesys in number one position.Alcatel expects the combination of both companies to create an undisputed leader in a fast-developing market that is expected to double in the next three years, with nearly one-fourth of the market, almost two and a half times the size of its nearest competitor.
Genesys expects to accelerate the trend away from legacy, proprietary IVRs (interactive voice response) to new Voice XML software standards. In addition, Genesys will expand its offerings for Service Providers allowing them to deploy a wide variety of internal and network services, including managed services.

"By acquiring VoiceGenie, just three months after acquiring GMK, a leading provider of self service solutions in Brazil, we reaffirm our commitment to the voice self service market", said Wes Hayden, president and CEO of Genesys.


print	save	email	comment