Thursday, 15 March 2007

Symantec Enables Data Centre Standardisation with Support for Red Hat Enterprise Linux 5

Veritas Symantec has released the portfolio support for Red Hat Enterprise Linux 5, as well as new storage management capabilities for Xen virtualisation. Symantec plans to provide its core Veritas Storage Foundation, Veritas Cluster Server, and Veritas NetBackup solutions for customers as they adopt the new subscription release of Red Hat Enterprise Linux.

Symantec and Red Hat are also announcing a collaborative effort to deliver trained support to customers through joint engineering, pre-release testing, and a shared virtual lab support model, the companies said in a joint statement.

“As the Linux ecosystem continues to develop, our IT department is always looking for ways to leverage new technology while more efficiently managing our data centre assets—without increasing budget,” said Jim Meredith, manager of information technology, Replacements Ltd, the world’s largest retailer of discontinued and hard to find china, crystal, silver, and collectibles.

Symantec and Red Hat are unveiling a joint customer initiative, which will ensure faster, more comprehensive customer support resolution to better serve enterprise organisations. The innovative cooperative agreement between Symantec and Red Hat provides technical support engineers remote access to Symantec and Red Hat testing lab environments, combining both companies’ server and storage infrastructures to address virtually all customer support requirements. In addition, technical support engineers are being cross-trained to better support joint customers. The result will be superior support quality, integrated escalation processes, and much faster time to resolution since the partners can troubleshoot and fix customer issues together on the same hardware.