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Global Crossing Launches VoIP Professional Services

Global Crossing has announced it is introducing VoIP Professional Services, which will leverage an agreement with Avaya, a provider of business communications applications, systems and services.

"Implementation of VoIP and converged IP applications can be a challenge to enterprises, involving rapidly changing technology, multi-vendor solutions and massive integration efforts," said Anthony Christie, Global Crossing’s chief marketing officer. "Global Crossing and Avaya are an unbeatable combination, and our joint solutions can help enterprises by assessing their existing network architecture and performance for VoIP readiness. Together we can then design a converged, secure VoIP architecture; implement the desired VoIP solution; and, if the customer wants it, manage that solution on an ongoing basis."

"The combination of Avaya MultiVantage Communications Applications, such as Avaya Communication Manager, with Global Crossing's network and portfolio of VoIP services offers customers a single point of contact through which they can access advanced communications in a fully certified, interoperable SIP environment," said Pete Leuzzi, vice president of alliance and partnerships at Avaya. "The benefit is greater flexibility, along with protection of existing investments and lower cost of ownership."

"Global Crossing’s suite of VoIP Professional Services meets an increasing demand in the marketplace for consultative as well as on-going managed services driven by VoIP technology," commented Will Stofega, research manager for VoIP services at IDC. "Global Crossing and Avaya are a compelling partnership given their complementary core strengths and established market leadership in VoIP innovation, offering enterprise customers the ability to minimise their total cost of ownership while realising the enhanced flexibility and robust feature capability of VoIP-based solutions."


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