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IBM Offers New Eclipse-Based Tools and Support

IBM has announced new software and resources to help customers invest in open source development tools and resources. IBM is also unveiling a new customer support program, IBM Rational Elite Support for Eclipse, which will provide technical assistance to users of Eclipse worldwide. Through this program, IBM will provide support for raw Eclipse tooling, said Scott Hebner, vice president of marketing and strategy at IBM Rational. Tools also will be provided.

IBM previously supported IBM Rational products that are based on Eclipse but not for Eclipse tools themselves. Users will be assisted with issues such as solving defects and getting questions answered. IBM Rational, rather than the IBM Global Services group will provide support.

"This is an opportunity for the IT managers and development managers to provide a unified support structure," Hebner said. Eclipse users not working with IBM Rational products also can sign up for Eclipse support.

"IBM is responding to the growing needs of customers and the open source development community, by addressing the requirement for commercial vendors to complement the current open source community model," said Bola Rotibi, Senior Analyst, Ovum.

"With this announcement, IBM continues to help clients enhance the value of their investments in open source by delivering enterprise class tooling based on the latest distributions of Eclipse and by providing the first enterprise class support offering for organisations heavily invested in Eclipse," said Danny Sabbah, general manager, Rational Software, IBM Software Group. "These new offerings will further empower developers to have the flexibility they desire while also helping our clients better govern their software development investments within a broader organisational context."


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