News

Intervoice Acquires Nuasis

Intervoice has announced that it has purchased the assets of Nuasis. As part of the agreement, Intervoice has purchased Nuasis’ products, intellectual property, customer and channel contracts and other assets.

“Today’s announcement by Intervoice changes the contact center landscape,” said Daniel Hong, Senior Voice Business Analyst at DataMonitor. “The acquisition couples Intervoice’s strength in speech self-service with IP contact center application that includes multi-site virtualisation, multi-media routing, business intelligence, monitoring and reporting, CTI and outbound capabilities. Intervoice is now able to offer customers a solution that is switch-independent. It is a great solution match-up to compete in the broader contact center market.”

“Several years ago we began to transition Intervoice to a new direction, one based on open standards and converged voice and data networks,” said Bob Ritchey, president and CEO of Intervoice. “The objective behind this asset purchase is to accelerate our multi-channel automation and IP contact center product strategy. Intervoice is enhancing the value we bring to our customers by providing a solution that expands our reach into the contact center. It also enables Intervoice to lead the way in helping customers to reduce contact center operating costs and improve customer service.”


print	save	email	comment