Microsoft has restructured its Custom Support Agreement (CSA) for legacy products to give companies more options when making product migration decisions, including the speed at which they migrate to new versions of products.
"While the best choice for customers is to move forward to newer products before mainstream support expires, some large organizations and enterprise companies face challenges such as regulatory compliance restrictions and financial constraints, which make migration and porting of applications more difficult," said Al Gillen, research vice president, system software at IDC.
Microsoft decided to offer the additional support following a six-month review in which the company found that customers needed more time to migrate to new products or product upgrades, because of financial constraints or to meet regulatory requirements. Microsoft normally offers five years of mainstream support on all products, plus the option of a five-year extension.
Customers will be able to migrate their systems based on their specific situation, taking into consideration the CSA costs and Microsoft’s Support Lifecycle policy timeline.
The program provides customers with control over how quickly they upgrade from one product version to another given budgetary and/or IT requirements. In addition to providing customers with more autonomy, the new model also streamlines pricing so that customers pay only for what they need on a per-device basis.
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