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EMC Helps Optimise the Guest Experience at MGM MIRAGE Properties

MGM MIRAGE, a hotel and gaming companies’ group, has upgraded its EMC information infrastructure to better monitor and manages customer activity to offer real-time appreciation services

Thomas Peck, Senior Vice President and Chief Information Officer for MGM MIRAGE, said, "The massive volume of customer data we generate across our hotels and casinos is critical to ensuring our guests have the best experience possible. Members of our Players Club, for example, accrue points for playing slots and gaming tables at MGM MIRAGE's properties and can redeem those points for cash and complimentary services across our venues. This is state-of-the-art technology that supports our efforts to provide our guests with the optimal entertainment experience. As we have continued to expand our network of properties and attract new guests, our information repositories have grown dramatically."

Laura Fucci, MGM MIRAGE's Chief Technology Officer, said, "EMC Symmetrix technology gives us the flexibility and scalability we need to manage the rapidly growing stores of real-time customer information we are accumulating. EMC ControlCenter storage management software has also helped ensure smooth and non-disruptive growth by allowing us to manage our dispersed storage environment centrally and cost -efficiently. In only two years, we've been able to expand our infrastructure from 70 to over 300 terabytes without adding staff to manage the allocation of those resources."

Fucci said, "The front doors to our properties are always open to our guests, so there is very little tolerance for downtime. We found EMC to be a good partner because they understood the 24/7 requirements of our industry. With our high availability architecture and EMC's technology, we've improved our ability to recover from a major data center failure from days to two hours. We now have a resilient data center ring so that even if we did have a fiber cut along the network, we would still maintain a very rapid recovery with no data loss."

"EMC scaleable storage and software solutions are enabling a smooth transition as we consolidate Mandalay's disk-on-server IT infrastructure into our enterprise SANs," said Fucci.


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