Features

Companies Reap Benefits from BPM Investments

By Priya George

Companies around the globe are beginning to reap the fruits of their investments in Business Process Management (BPM) technology by growing revenue, keeping closer tabs on competitors, and sharing lessons learned to drive more constant improvement, according to the results of a new Aberdeen Group survey.

Still, however, BPM technology is a young technology. But in The Business Process Management Benchmark Report, which details the survey's findings, Aberdeen concludes that interest in and awareness of BPM and, by extension, the market for BPM tools will accelerate since most, if not all, companies will realise that faster and deeper visibility into business process information can only make management easier and more effective.

"The prime reason the market will accelerate is that 42% of the companies represented in our survey are in the planning stages of a BPM technology we call 'business process monitoring,' which allows companies to view certain business events," says Peter S. Kastner, Aberdeen Vice President and Research Director for Enterprise Integration, who authored the report. "Based on the excitement elicited in follow-up interviews as part of the survey, we believe BPM, and especially business process monitoring, is well on the rise. Customer-facing applications such as call center management are the first BPM applications, chosen by 70% of survey respondents."

The survey uncovered the following facts about leading, or Best in Class, organisations in the area of BPM:

Returns on their BPM investments average 20%
They have lower process labor costs and achieve higher levels of compliance
Senior executives are active drivers of BPM efforts
Key performance indicators are frequently calculated and widely used for planning and forecasting

Though navigating through the complexities of BPM has become increasingly challenging. A growing population of companies aim to maximise the advantages of BPM that are now becoming more widely recognised and causing an explosion in marketing hype and competing vendor claims.


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